Nova is committed to long-term customer support and continuing innovation through its worldwide technical support network. This includes on-site technical staff, hot-line and web support, application support, spare parts centers, intensive training and documentation. In Q4 1999 the company has earned ISO 9002 registration. Nova is operating technology centers in the USA, Europe, Japan, Taiwan, Korea, and Singapore, supporting their regional service engineers. In the USA, Japan and in Taiwan, the company runs wholly owned subsidiaries for sales, training and, most important, comprehensive customer support.